Question 1

What types of equipment do you install?

Accepted Answer

We specialize in the installation of ceiling-mounted medical arms, equipment management systems, wall-mounted arms, and mobile carts, including workstation-on-wheels (WOWs), crash carts and anesthesia carts.

Question 2

Do you only work with hospitals?

Accepted Answer

No. We work with hospitals, outpatient surgery centers, dialysis centers and clinics, post-acute and rehab centers, diagnostic imaging centers, long-term care facilities, hospice centers and senior living facilities.

Question 3

What brands or manufacturers are you trained to work with?

Accepted Answer

Our technicians are experienced with industry-leading brands such as Amico, Ergotron, GCX, Capsa and more. If you're using a specific vendor, we can coordinate directly with their guidelines.

Question 4

How do you handle patient and staff privacy?

Accepted Answer

We recognize the significance of privacy and the sensitivity of information as it relates to your patients and staff during the installation process. We are very mindful and respectful of all individuals involved.

Question 5

How long does a typical installation take?

Accepted Answer

We will work with you to determine the ideal timeline, the scope, site readiness and number of units needed to meet your requirements.

Question 6

Do you provide mounting hardware or supports?

Accepted Answer

We install the equipment you provide. If structural bracing or additional supports are needed, we will coordinate with your facilities team or contractor to ensure the installation meets your requirements.

Question 7

Do you offer site assessments or pre-installation walkthroughs?

Accepted Answer

Yes. We highly recommend a site visit to review layout, power access and structural compatibility before installation. We also review infection control and downtime requirements to ensure a smooth process.

Question 8

Are your technicians certified or insured?

Accepted Answer

Yes. All of our technicians are trained, insured and follow OSHA safety guidelines. We are also compliant with HIPAA and infection prevention protocols during installations in clinical environments.

Question 9

Do you work with it or biomedical engineering departments?

Accepted Answer

Absolutely. We coordinate with your internal teams, vendors and general contractors to ensure smooth integration of equipment, cabling and systems.

Question 10

Do you offer maintenance or support after installation?

Accepted Answer

We offer post-installation inspections, minor adjustments and support for proper equipment positioning. Ongoing service plans may be available depending on your location and needs.

Question 11

Can you relocate, reconfigure, and dispose of equipment?

Accepted Answer

Yes. We can safely uninstall, relocate or reconfigure medical arms and carts during renovations, expansions or room reassignments. We are also able to help coordinate disposal of old IT equipment through our channel partners.

FREQUENTLY ASKED QUESTIONS